SAN Vano service process description
In order to improve the service level of each customer and standardize the service management, we now make the following detailed description of the service process, please read carefully.
1. Receive customers and visit customers
SAN Vano special customer reception desk, for every visit, letter, phone call, email, online inquiry customer needs and feedback will be recorded in detail, and do instant processing. At the same time, we will also organize planned and targeted visits to customers every year to promote the further development of cooperation between the two sides.
2. Advisory services
We will use professional knowledge, through the consulting service channel to provide intellectual services for each customer user, including business consulting services and technical consulting services. Business consulting services mainly refer to the various requirements of customers when purchasing products, to introduce the various business conditions of new Haomenxuan to customers, answer various questions raised by users, and provide help for users to purchase decisions. Technical consulting services refer to the detailed introduction of product quality, performance, main technical parameters, to provide customers with samples, catalogues, instructions for use, production process, testing means and energy consumption and other technical and economic indicators.
3. Establishment of cooperation
Whether it is product customization end users, or SAN Vano door and window brand franchisee users, we will be in line with the principles of fairness, justice, mutual benefit to establish a happy cooperation between the two sides. The establishment of cooperation shall be implemented in strict accordance with relevant national laws and regulations to fully ensure that the interests of both parties are not lost.
4. Quality assurance service
SAN Vano doors and Windows perfect after-sales service, you can enjoy product service local stores to provide professional after-sales service, you can also call the SAN Vano national service hotline 400-068-2822, headquarters manufacturers have a professional after-sales team to solve product problems for you and any questions you have. For the identification of product authenticity, you can query through the official verification platform, for specific methods, please refer to the Introduction of SAN Vano Door and Window products anti-counterfeiting query Method (2018 upgraded version).
5. Installation and commissioning
The installation and commissioning of all products of SAN Vano doors and Windows are carried out in strict accordance with the process formulated by our company, in order to ensure the full play of the efficiency of the product in the use process, to ensure the economic benefits of customers, so as to ensure the competitiveness of our products and the brand reputation of SAN Vano.
6. Spare parts supply
All the main products (including aluminum alloy doors, aluminum alloy Windows, wooden doors, stainless steel doors, etc.) with the corresponding accessories, we will provide sufficient reserve services at any time to facilitate the purchase of customers at any time.
7. Technical training
For Svano dealer customers, we will hold regular product marketing training seminars to greatly help dealers to improve product sales performance. For consumer users of the product, we will also train you on the proper use of the product and product maintenance.
8. Inspection tour
Service door-to-door, regular door-to-door for customers to carry out product inspection, repair and maintenance services, on-site solution of product failures, to ensure the normal use of products.
9. After-sales service
We will use a complete product after-sales service system to solve all customers in the use of Svano doors and Windows products in the process of after-sales problems.
10. Handling of customer complaints
Every customer is not satisfied with our products and launched a complaint feedback, I will take seriously, find out the cause, immediately deal with, and give you a satisfactory solution.
Foshan Shengfanuo door industry Co., LTD
October 12, 2017